Introduction
At CS Gaming Hub, we strive to ensure customer satisfaction with all our products and services. This Refund Policy outlines the terms and conditions regarding refunds, returns, and cancellations for purchases made through our website.
We encourage you to read this policy carefully before making a purchase. By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
1. Refund Policy for Digital Products
1.1 Eligibility for Refunds
Due to the nature of digital products (e-guides, downloadable content, premium articles, etc.), all sales are generally considered final. However, we may consider refunds under the following circumstances:
- The digital product is fundamentally different from what was described or advertised
- The digital product contains significant technical issues that make it unusable
- You have been charged multiple times for the same product
1.2 Refund Request Period
Refund requests for digital products must be submitted within 14 days of the purchase date. Requests received after this period may not be considered.
1.3 Non-Refundable Digital Items
The following digital products are strictly non-refundable:
- Items that have been downloaded, accessed, or used
- Personalized or custom-created content
- Digital products where the terms of sale explicitly state "no refunds"
For all digital products, we reserve the right to verify that the product was not downloaded, accessed, or used before processing a refund.
2. Refund Policy for Subscription Services
2.1 Cancellation of Subscriptions
You may cancel your subscription at any time by accessing your account settings or contacting our customer support team. Upon cancellation:
- You will continue to have access to the subscription benefits until the end of your current billing period
- No further charges will be made for future billing periods
- We do not provide partial refunds for unused portions of the current billing period
2.2 Cooling-Off Period for New Subscriptions
For new subscriptions, we offer a 7-day cooling-off period from the date of initial subscription. If you cancel within this period, you will receive a full refund of your subscription fee.
2.3 Refunds for Subscription Issues
We may offer full or partial refunds for subscription services in the following cases:
- Extended service outages (more than 24 consecutive hours)
- Significant changes to the subscription benefits that materially reduce the value of the service
- Technical issues that prevent access to subscription content
Refund amounts for subscription issues will be calculated based on the duration of the issue and the proportion of the subscription period affected.
3. Refund Policy for Physical Products
3.1 Return Eligibility
For physical merchandise (if applicable), you may return items for a full refund under the following conditions:
- The item is returned within 30 days of delivery
- The item is in its original condition, unused, and with all original packaging
- You provide proof of purchase (order number, receipt, etc.)
3.2 Return Process
To return a physical product:
- Contact our customer support team at info@csgaminghub.com to request a return authorization
- Once approved, you will receive return instructions and a return shipping label (if applicable)
- Package the item securely with all original materials
- Ship the item using the provided return label or a trackable shipping method
3.3 Return Shipping Costs
Return shipping costs will be handled as follows:
- If the return is due to our error (wrong item shipped, defective product, etc.), we will cover the return shipping costs
- If the return is for any other reason, you will be responsible for the return shipping costs
3.4 Refund Processing Time
Once we receive your returned item:
- We will inspect the item to confirm it meets our return requirements
- If approved, the refund will be processed within 5 business days
- Refunds will be issued to the original payment method
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account
4. Refund Process and Conditions
4.1 How to Request a Refund
To request a refund for any product or service:
- Contact our customer support team at info@csgaminghub.com
- Include your order number or transaction ID
- Provide a detailed explanation of why you're requesting a refund
- Include any relevant supporting information or documentation
4.2 Refund Methods
Refunds will be processed using the original payment method:
- Credit/Debit Card: Refunds will be credited back to the original card
- PayPal: Refunds will be sent to your PayPal account
- Bank Transfer: Refunds will be sent to the originating bank account
- Other payment methods: Refunds will follow the standard refund process for the specific payment provider
4.3 Refund Processing Timeline
We aim to process all refund requests promptly:
- We will review your request within 2 business days
- If approved, refunds will be processed within 5 business days
- The time for the refund to appear in your account depends on your payment provider and typically takes 5-10 business days
5. Exceptions to the Refund Policy
5.1 Non-Refundable Items and Services
The following items and services are generally not eligible for refunds:
- Digital products that have been downloaded, accessed, or used
- Custom or personalized products created specifically for you
- Services that have been fully performed
- Gift cards or promotional credits (unless required by applicable law)
5.2 Special Circumstances
We may make exceptions to our standard refund policy in certain cases:
- Documented technical issues that prevent access to or use of the product
- Significant misrepresentation of product or service features
- Health or emergency situations (subject to verification)
All exceptions are evaluated on a case-by-case basis at our sole discretion.
5.3 Promotional or Discounted Items
Products or services purchased with discounts or during promotional periods may have modified refund terms:
- Items marked as "Final Sale" or "No Returns" are not eligible for refunds
- Heavily discounted items (more than 50% off) may only be eligible for store credit
- Special terms specified during promotional campaigns will supersede this general refund policy
6. Dispute Resolution
6.1 Customer Support
If you have any issues with a product or service, we encourage you to contact our customer support team before requesting a refund. Many issues can be resolved through troubleshooting or additional assistance.
Contact our support team at info@csgaminghub.com or call +440759089331 during business hours.
6.2 Escalation Process
If you are not satisfied with the resolution provided by our customer support team:
- You may request that your case be escalated to a supervisor
- Provide any additional information or documentation that might help resolve the issue
- A supervisor will review your case and contact you within 3 business days
6.3 Third-Party Resolution
If we cannot resolve the dispute directly:
- You may have rights to pursue dispute resolution through your payment provider
- For EU customers, you can use the Online Dispute Resolution platform provided by the European Commission: https://ec.europa.eu/consumers/odr
- All disputes will be governed by the laws of the United Kingdom as specified in our Terms and Conditions
7. Contact Information
If you have any questions about our Refund Policy, please contact us:
- By email: info@csgaminghub.com
- By phone: +440759089331
- By mail: Flat 04e Murray Ville North Selinashire PE25 2RA, United Kingdom
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.
The date at the top of this page indicates when this policy was last updated. We encourage you to review this policy periodically for any changes.
